2. Broad health advice
Google Doctor can provide personalized advice on sleep and fitness, and its performance is comparable to that of human experts. Google researchers verified the new Health Large Language Model (PH-LLM), which is a refined version of Gemini AI that can understand human communication text and data, such as data from wearable devices or biomarkers, heart rate changes and respiratory rate monitoring. The model performed well in a real-world environment through evaluation using three benchmark data sets, focusing on testing its expertise, the accuracy of prediction and self-reported sleep quality, and the generation of personalized fitness recommendations based on sleep patterns, physical activity, and physiological responses. The results showed that the performance of Gemini and PH-LLM was not statistically significantly different from that of human fitness experts. In terms of sleep advice, health experts scored slightly higher, but the AI model performed “quite close.”
3. Good attitude and efficiency
Google Doctor showed advantages in politeness, explanation of condition and treatment in conversation. Google Doctor outperformed doctors in 24 of 26 conversation quality criteria, including politeness, explanation of condition and treatment, giving an impression of honesty, and expressing care and commitment. In addition, Google Doctor is efficient in writing answers quickly. Compared with human doctors, Google Doctor can quickly write long and well-structured answers, which enables it to be consistently thoughtful and not tired, quickly meet patients’ needs, and provide patients with timely medical advice and diagnosis results.
3. Application areas of Google Doctor
1. Answers to common health questions
The common health questions people ask Google Doctor are rich and varied. For example, “How to lower blood pressure” has always been a hot topic. With the change of lifestyle and the increase of stress, the number of patients with hypertension has continued to rise, and people are eager to learn about effective ways to lower blood pressure. “What is ketosis” is also one of the hot questions. As a special diet, the ketogenic diet has sparked widespread discussion among people who pursue health and body management. In addition, “How to stop hiccups” may seem like a small problem, but continuous hiccups can cause discomfort, and people are eager to find a quick and effective solution.
2. Update of health care policy
Google will update its healthcare and pharmaceutical policy in March 2024. This policy adjustment is of great significance, allowing online pharmacies to promote their services in Belgium and South Africa, providing more channels for local residents to purchase medicines. At the same time, telemedicine service providers will also obtain permission to promote their services in South Africa. This move will greatly improve the accessibility and convenience of medical services, especially for residents in remote areas, who can get more timely medical services through online pharmacies and telemedicine. This also heralds Google’s further expansion in the field of healthcare, bringing new opportunities and challenges to the development of the global medical industry.
3. Case analysis of health problems
In the case of a Google engineer who killed his wife, the “behavioral health” medical records received by Google’s doctors became a focus of the case. This medical record from China may provide new clues and evidence for the trial of the case. If this record can prove that the engineer had mental health problems at the time of the incident, it may have a significant impact on the verdict of the case. This also highlights the important role of Google’s doctors in collecting and providing medical information, and the key role they may play in complex cases.